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Return to Help Index
Returns & Exchanges
What is the return policy?
 

You can order with confidence
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We 100% Guarantee Our Products in Quality and service.
We 100% Guarantee Our Products from Defect & Damage.


The following situations are the only cases that an exchange or return is accepted:

Defect


Modern Wall Graphics will honor product returns if the product is defective in some way, related to manufacture, rendering it unusable. If you feel you have received a defective product, you must contact our customer service department for authorization. You will be asked to return the product in the same container it came in, to the address on the box. Be aware that this does not constitute an agreement of defect, until our return department examines it for defect. If no defect is found, it will be the sole responsibility of the customer to pay for all incurred shipping costs involved. We will not honor defect returns that do not pass our review criteria, and will not provide a replacement for product received that is usable. Only authorized returns will be honored. If you send back your order without prior authorization, it will be denied. All returns must be authorized by our staff, before we will receive it. Please call 1-888-259-5767 for authorization.

Damage in Transit

If the box that the product came in arrives damaged, and on inspection of the contents, you find that the product is subsequently damaged, the shipping company that is responsible for the damage must be contacted, we will file a claim with the shipping company who handled the package. The shipper will then pick up the package from the delivered address for review. As a result, we will replace your package with a new one. Only authorized returns will be honored. If you send back your order without prior authorization, it will be denied. All returns must be authorized by our staff, before we will receive it. Please call 1-888-259-5767 for authorization.



Other Conditions

Due to the custom nature of our product, we cannot do exchanges or returns based on customer choosing the wrong color or size for their order. Because each order is made to order, we cannot be sure that the decals you order will be resellable or received back in good condition. To assist you in ordering to insure satisfaction with your order, we offer a swatch color card and decal sample kit to see all of our colors before you place an order, and to test your surface for efficacy.

 The following does not constitute a return:
  • a slight imperfection on the product, due to normal processing and handling, but is in good condition, and is still usable damage to the product incurred by the customer during the installation process
  • a customers' skill level in applying the product, including tactile competency, following instructions, etc
  • customer chose wrong color
  • customer changed mind / impulse buy
  • customer bought too much
  • order over 90 days